Privacy Policy

This Privacy Policy governs the manner in which Accord Housing CRM (“we” or “us”) collects, uses, maintains, and discloses information collected from users (“you” or “users”) of our housing and lead management mobile application (the “App”). This privacy policy applies to the App and all products and services offered by Accord Housing CRM.

1. Personal Information Collection

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users download our App, register on the App, subscribe to newsletters, fill out forms, and in connection with other activities, services, features, or resources we make available on our App.

Users may be asked for, as appropriate:

• Name

• Email address

• Phone number

• Company or Project name

• Job title or role

• Other personal information

We collect this information only if users voluntarily submit it. Users may refuse to supply such information, but it may prevent them from using certain App features.

2. Location Data Collection

Our App may request access to your device’s location information. We use this data for the following purposes:

• To assign and track field activities (such as client visits, site visits, or lead follow-ups).

• To improve lead management accuracy by tagging leads or project visits with location details.

• To enhance app functionality and user experience.

Important Notes:

• Location data is collected only when the user grants permission.

• Users can disable location permissions at any time in their device settings.

• We do not sell or rent location data to third parties.

• Location data is shared only with trusted service providers as necessary to operate core features of the App (e.g., maps, analytics).

3. App Usage Data Collection (New Feature)

Accord Housing CRM may collect information about your device usage patterns, similar to digital wellbeing features. This includes:

• List of applications installed on the device (limited metadata only, not app content).

• Time spent on various apps and the frequency of their usage.

• App open/close events and screen time data.

This data is collected only to help users and organizations understand productivity patterns, improve work-life balance, and provide optional insights within Accord Housing CRM (for example, measuring time spent on CRM-related tasks versus other apps).

Important Notes:

• App usage data is collected only after you grant explicit permission.

• We do not access any content inside other apps.

• Usage data is anonymized and used strictly for analytics and productivity improvement.

• You may withdraw permission at any time through your device settings or within the app.

4. Non-Personal Information Collection

We may collect non-personal identification information whenever users interact with our App. This may include:

• Browser type

• Mobile device type and technical details

• Operating system and internet service provider

• Other similar technical information

5. Cookies

Our App may use “cookies” to enhance user experience. Users can choose to set their device to refuse cookies or alert them when cookies are being sent. Some parts of the App may not function properly if cookies are disabled.

6. How We Use Collected Information

Accord Housing CRM may collect and use information for the following purposes:

• To improve customer service: Better response to support needs.

• To personalize user experience: Understanding how users interact with our App.

• To manage leads: Assign leads to sales team members, track interactions, and analyze lead data.

• To send periodic communications: Updates about the App, projects, or support information.

• To enable location-based features: For accurate task assignments, reporting, and improved service delivery.

• To provide productivity insights: Using app usage patterns to help users manage time and focus effectively.

7. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices with strict security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, usernames, passwords, transaction details, and data stored on our App.

8. Sharing Your Information

We do not sell, trade, or rent users’ personal identification information. We may share generic aggregated demographic information not linked to personal identification with trusted business partners, affiliates, or service providers for purposes outlined in this policy.

Location and personal data may be shared with third-party service providers only as necessary to enable App functionality (e.g., mapping services, push notifications, or analytics).
App usage data, if shared, will always be anonymized and used for aggregate productivity reporting only.

9. User Rights & Controls

Users can:

• Withdraw consent by disabling app permissions (such as Location or App Usage Access) in device settings.

• Request data deletion by contacting us.

• Request data access to review the personal information we hold.

10. Changes to This Privacy Policy

Accord Housing CRM reserves the right to update this privacy policy at any time. When we do, we will update the “Last Updated” date at the bottom of this page. We encourage users to check this page frequently to stay informed about how we protect and use collected information.

11. Your Acceptance of These Terms

By using this App, you signify your acceptance of this policy. If you do not agree, please do not use our App. Continued use of the App following changes to this policy will be deemed as acceptance.

12. Contact Us

If you have questions about this Privacy Policy, our practices, or your interactions with this App, please contact us at:

greenlime083@gmail.com

Last Updated: October 2025